Well, not quite, but our machine got trapped in an endless cycle of update / roll back / reboot / Windows not Genuine as described by another user here : KB950582 killed my Vista machine It downloaded, restarted tried to install, shut down, said it was "improperly configured" and tried to roll itself back. Rebooted and got the "Windows not genuine" screen. Don't bother going to the activation process. That didn't work. Booted to safe mode got to a restore point. Restoring brought things back to normal. Rebooting from last known good configuration did not work. I put that update in the "Ignore" file. Thanks a bunch, Microsoft. Warned Judy not to get a new machine with Vista because it's not stable yet. But she's banking on it being stable 2 years down the line... and in the meantime, supported by Microsoft longer than XP will be. Ick. Anyway, the only reason I'm blogging this is in the mad hope